Your complaint has been received and is being reviewed. 

As a regulated RICS Firm, we have in place a CHP, which meets the regulatory requirements.  

Our CHP has two stages, expanded below:

Stage One: 

Allows us, Strut Building Surveyors ‘Our Firm’, the opportunity to review and consider your complaint in full. 

Our firm will try and resolve your complaint to your satisfaction. If you are not happy with our response, you will have the opportunity to take your complaint to stage two. Stage two, give you, the client, the opportunity to have your complaint reviewed and considered by an independent redress provider, approved by RICS. 

Complaints Handling Page